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Managing Aggression

Conflict Resolution

This two hour course is designed for staff who may come into contact with a person displaying aggressive behaviour.

This couse is governed by NHS Protect and content includes:

  • Recognising and managing common causes of conflict
  • How positive verbal and non-verbal skills reduce conflict
  • Positive links between communication and resolving conflict
  • Gaining confidence when faced with difficult situations
  • De-escalation skills
  • How to keep yourself safe
  • Reasonable force and the law


This course costs from £100 per person. Please contact us to discuss prices for block bookings - group bookings will be discounted.


Breakaway Skills

This is a physical course that lasts for two hours or more, depending on the level of need. It is designed for staff who may come into contact with a person displaying physical aggression. The course aims to use breakaway skills to keep both staff and patients safe.

This course is governed by the General Services Association and content includes:

  • Wrist releases
  • Clothing releases
  • Hair releases
  • Defence from punches and slaps
  • Strangle releases


This course costs from £50 per person. Please contact us to discuss prices for block bookings - group bookings will be discounted.


Safe Holding

This one day course is designed for staff who may need to use low level restrain techniques with people whose behaviour challenges and requires staff intervention to maintain safety. The Physical Intervention team will meet with you to discuss your needs and can tailor the course as required.

The course has a Pass, Fail or Defer outcome and staff will be marked on their competence in safely restraining a patient, attitudes towards patients and patient care, and their ability to wok with others. The course requires a minimum of 2 staff members to implement the techniques and is governed by the General Services Association. Content includes:

  • Simple escorting
  • Walking holds
  • Seated restraint / de-escalation
  • Beanbag restraing / de-escalation
  • Walking through doorways
  • Theory - including Department of Health Guidance 2014 and other relevant documents


This course costs from £100 per person. Please contact us to discuss prices for block bookings - group bookings will be discounted.


Physical Intervention (Intensive)

A three day course designed for staff, where a minimum of four staff are available at all times should restraint be required. 

The course has a Pass, Fail or Defer outcome and staff will be marked on their competence in safely restraining a patient, attitudes towards patients and patient care, and their ability to work as part of a team.

This course is governed by the General Services Association and content includes:

  • Simple escorting
  • Walking holds
  • Seated restraint / de-escalation
  • Walking through doorways
  • Prone and supine restraint
  • Separating fighting patients
  • Seclusion
  • Scenario-based assessments
  • Theory - including Department of Health Guidance 2014 and other relevant documents.


This course costs from £450 per person. Please contact us to discuss prices for block bookings - group bookings will be discounted.


Physical Intervention (Update)

A two day course designed for staff who have attended and passed the Intensive course, and must be completed within 12 months of the Intensive course.

The course has a Pass, Fail and Defer outcome, and staff will be marked on their competence in safely restraining a patient, attitudes towards patients and patient care, and their ability to work as part of a team.

This course is governed by the General Services Association and content includes:

  • Simple escorting
  • Walking holds
  • Seated restraint / de-escalation
  • Beanbag restraint / de-escalation
  • Walking through doorways
  • Prone and supine restraint
  • Separating fighting patients
  • Seclusion
  • Scenario-based assessments
  • Theory - including Department of Health Guidance 2014 and other relevant documentation


This course costs from £300 per person. Please contact us to discuss prices for block bookings - group bookings will be discounted.