Livewell Southwest level of care rated as ‘Outstanding’

by | Thursday, August 9th, 2018 | News

Livewell Southwest, provider of health and care services in Plymouth, South Hams and West Devon, has had its level of care rated as ‘Outstanding’ by the health and social care regulator, the Care Quality Commission (CQC), following its most recent inspection.

A report published today (7 August 2018) shows Livewell Southwest Community Interest Company (CIC), based at Mount Gould Hospital, retain its overall CQC rating of ‘Good’, and increase its rating for ‘caring’ to ‘Outstanding’.

The CQC is responsible for independently monitoring and inspecting services to ensure they are safe, effective, caring, responsive and well-led, and for publishing its findings.

Geoff Baines, Director of Patient Experience, Safety & Quality at Livewell Southwest. said: “At a time when health and social care services are experiencing pressure across the board, we are delighted that not only have we retained our overall CQC rating as ‘Good’ but the rating for the care we provide has been increased from ‘Good’ to ‘Outstanding’.

“To receive positive, independent recognition of our staff’s hard work across our mental health services and community health services is testament to the professionalism and commitment they show day in, day out.

“Our culture of continuous improvement and focus on compassionate care that’s shaped around the people who need it is proving a success.”

Karen Bennett-Wilson, CQC’s Head of Inspection for mental health in the South West, said: “Livewell Southwest CIC is providing good care to those living in and around Plymouth and the organisation can be proud of many of the services that it manages.

“We saw staff interacting with people who used the service and those close to them in a respectful and considerate way. Staff were highly motivated and inspired to offer care that was kind and promoted people’s dignity. Patients were encouraged to be involved in the development of the service and were involved in their care planning, and carers were also involved where appropriate. We saw excellent examples of patient centred care. Patients and carers gave positive feedback about the care received.”

CQC inspectors visited Livewell Southwest in May and June and focussed on how well-led the organisation was, as well as inspecting a number of mental health and community health services provided across Plymouth South Hams and West Devon.

You can read the full report from the CQC by clicking here.