Carers Information

This section of our site aims to provide carers with helpful information about our services and answers to questions they may be asking.

What is a carer?

A carer is an individual who provides unpaid help and support on a regular basis to a partner, family member or friend. The help they provide can be practical help, physical care or emotional support to a person that requires help.

Some people may not consider themselves to be carers, however they are performing a caring role. For example, parents caring for children with additional needs, children and young people caring for other family members.

This organisation values carers as "expert partners in care" and aims to ensure carers get the support they need.


The Care Act 2014

The Care Act 2014 entitles carers to expect the same recognition, respect and parity of esteem with those they support. For full information on the support available for carers, please visit


Strategic Carers and Service User Meetings

Livewell Southwest holds quarterly meetings with representatives from service user and carer organisations. If you would be interested in finding out more about these meetings, please contact Helen Sharples via telephone on 01752 434719 or email


Triangle of Care

The ‘Triangle of Care’ is an approach that establishes a working collaboration, or “therapeutic alliance”, between the mental health service user, the professionals and the carer, that promotes safety, supports recovery and sustains well-being.

Livewell Southwest became member of the Triangle Care scheme in June 2016. Over a the following 2 years we will be implementing the Triangle of Care throughout our mental health services in order to ensure that all our staff recognise the importance of involving carers.

The Triangle of Care was initially developed to improve mental health acute services by adopting six principles. It is widely accepted that these key principles can be applied to all service areas and Livewell Southwest will be looking to spread this good practice in all or our services.

What are the standards?

  • Carers and the essential role they play should be identified at first contact with services or as soon as possible thereafter.
  • Staff should be aware of carers and trained to engage with carers more effectively.
  • Policies and protocols should be in place to ensure confidentiality and improve information sharing with carers.
  • Defined roles (Carer link workers), responsible for carers should be in place.
  • Carers should be “introduced” to the service and provided with a range of information.
  • A range of carer support services should be available to offer or signpost carers to.

What can I expect?

Although the very first contact with services may mean that carers are focused on the wellbeing of the person they care for and not on their own needs, professionals should be aware that this could be the most important point where recognition and support can have the greatest benefit. If this is not possible at that time, professionals should identify you and your role as a carer as soon as it is best to do so.

You should expect professionals to be aware of the demands and pressures carers often experience, and know that there is a carer link worker in most wards and teams promoting carer issues and working to achieve greater collaboration with carers and families.

We recognise that carers often hold information that would improve a service user’s treatment and care plan; likewise, carers would also welcome appropriate information to ensure they are able to undertake their caring role. Livewell Southwest is working towards ensuring service user and carer confidentiality, while adopting safe practices, such as advance statement of wishes, that will improve greater information sharing with carers and families.

Triangle of Care memberThe Triangle of Care. Carers included: A guide to best practice in acute Mental Health Care
Triangle of Care Membership Requirements