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by | Monday, May 24th, 2021 | News

People in Plymouth seeking urgent mental health advice now only need to call one number no matter how old they are.

Livewell Southwest, the social enterprise delivering NHS mental health services in Plymouth, has made it easier for people to access support by creating one single freephone number for people to call 24/7 365 days a year.

If you need urgent help with your mental health or you’re worried about a loved one, just call 0800 923 9323.

This line is also open 24/7 to other health and care professionals and emergency responders such as the police, paramedics and GPs if they need advice when working with an individual experiencing mental health difficulties or to refer someone.

What happens when I call?

Callers will hear a recorded message instructing them to press either 1 or 2. This is depending on whether they are a child or young person or calling about a child/young person under the age of 18 or if you are an adult or calling about an adult.

Callers will then be asked if they are in a crisis or need support or if you are calling to make a referral. Once selected, callers are connected to a trained mental health practitioner.

Your call will then be answered by a mental health practitioner who will be able to listen to your concerns and help you get the support you need.

You might be given advice over the phone or signposted or referred to another of our mental health services or for support from one of our partners.

You might also be offered a virtual consultation via our Livewell Connect app.

Also available via the freephone number is our Child and Adolescent Mental Health Service (CAMHS) Early Help Pathway advice and support line for parents, professionals, and young people.

Please note that this is not a crisis line and is available Monday-Friday 9am-5pm.

Options will be provided when you call the freephone number as to whether you require the urgent mental health crisis team or the advice and support team.

A trained professional will answer your call and can offer support, advice, signposting to other services and resources to support and promote children and young people’s mental health. The service can also support with self-referrals which can be done over the phone or via an email if preferred.

You don’t need to be known to Livewell’s CAMHS team to access the advice and support line, which is also open to professionals to refer if they have consent of the young person and family.

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