Feedback
We positively welcome feedback from people that have used our services or have received treatment from Livewell Southwest. You can send us a compliment or make a complaint. If you cannot do this yourself, we are happy for someone to do this on your behalf, however, a third party should have your permission to do so.
We take all opinions into account and act on them where appropriate, you can contact:
Customer Services
Email: [email protected]
Friends and Family Test
Each service has a link to their specific Friends and Family Test on their web page.
We would be most grateful if you could complete a survey based on your experience.
NHS Choices
The national NHS website allows for you to rate and comment any hospitals providing NHS services. Click on the location you require and share your ratings!
Click here
Patient Opinion
Patient Opinion is currently one of the UK’s leading independent non-profit feedback platform for health services. You can share your story about Livewell Southwest anonymously and get a response posted back from us online. We can also let you know if service changes have been made thanks to your comments
Click here
Healthwatch Plymouth
Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both a national and local level, and makes sure that the views of the public and people that use services are taken into account.
Click here
Care Quality Commission (CQC)
We would be grateful if you would complete a survey based on your experience.
Click here
Service User Experience Manager
Claire Gatehouse
Mount Gould Local Care Centre
Mount Gould
Plymouth
PL4 7PY
Email
[email protected]
