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I need urgent help

Plymouth Options is not an emergency service


If there is a life-threatening situation you need to contact emergency services on 999 or present at the nearest A&E department (Derriford Hospital).

For all non-emergency medical/mental health interventions please contact your GP during normal working hours.

Livewell’s First Response 24/7 crisis line provides advice, support and signposting for people experiencing mental health difficulties. If you feel worried about your mental health or that of a loved one or a friend, you can call the crisis line via NHS 111 (select the mental health option).

You can also phone NHS 111 for urgent medical problems who are open 24 hours, 7 days per week.  Additionally you can contact the Samaritans to talk about mental health issues on: 116123

When struggling, it is not uncommon for people to have difficult thoughts or feelings of hopelessness. We are not an emergency service so it is very important that you seek help from the right sources if you are having thoughts of hurting yourself.

If you feel that you are in crisis or need more urgent support, then please contact your GP or NHS Direct 111. Please note that there are other forms of support available:

  • First Response Service via NHS 111 (24/7 mental health crisis line – select the mental health option)
  • Valued Lives 01209 901438 (7 days a week 5pm-midnight)
  • Samaritans 116 123 (free from mobile or landline)
  • SHOUT – 24/7 text service – (Text Shout to 85258)
  • SANE 30pm-10.30pm – 0300 304 7000
  • Papyrus – for young adults 0800 068 4141
  • Campaign against living miserably (CALM) for men – 0800 58 58 58
  • Childline – 0800 1111

If you are involved with the Community Mental Health Team (CMHT) then please ask to speak with a member of the team you are involved with. The mental health teams include mental health nurses, psychologists and psychiatrists.

  • Community Mental Health Team 0845 207 7711

When struggling with personal distress it is not uncommon to have thoughts of hopelessness

Plymouth Options is not an emergency service for people who are at high risk to themselves or others, such as current risk of suicide or serious self-harm

– Already undertaking another form of psychological therapy

– Who are using substances such as alcohol or recreational drugs to self-medicate

– Who have current severe or enduring mental health needs and as such require specialist services

– People who have anger problems without signs of anxiety and depression