We always try to provide the best possible care that we can, but sometimes things can go wrong and there may be times when you feel that you have reason to complain. You can either contact us informally to discuss any concerns that you have, or contact us with a formal complaint. Please state your complaint as clearly as possible as this will help us to investigate it quickly and thoroughly. If you think it would help, we are happy to meet with you to discuss the complaint. This can often be the most effective way of resolving problems.
Customer Care Manager
Email: [email protected]
We try to acknowledge all complaints within 3 working days. Once acknowledged we will agree with you how long it will take for you to receive a response. Our written response will advise you of the outcome, including a full explanation and apology, where appropriate. We will also inform you of any problems that we have identified and the improvements that we are making to prevent them from happening again.
If you find it difficult to complain, you can contact the Independent Health Complaints Advocacy service (IHCA) for support and guidance. The Advocacy People provide the service in this area and their contact number is 0330 440 9000. Further information can be found on The Advocacy People website.
If you remain dissatisfied with our response you can contact The Parlimentary and Health Service Ombudsman, who can assess whether your complaint has been dealt with correctly and fairly.
The Parlimentary and Health Ombudsman
Tel: 0345 015 4033