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Frequent Users Support & Empowerment (FUSE)

The Frequent Users Support & Empowerment (FUSE) team supports people who attend the Emergency Department (ED) at University Hospitals Plymouth 5 or more times in a year (understood from data from the emergency service). 

We support people with an emotional dependence on ED who may have fallen through the gaps of the healthcare system. We support people who suffer from isolation, and who may have suffered trauma related mental health issues.

We offer our clients support, held and guidance regarding the issues that concern or block them, involving them in talking therapies to build their resilience and accompanying them to public spaces to rebuild their confidence. We buddy them to appointments or new groups exceeding the signposting offer, and liaise between the client and healthcare professionals.

We do this by meeting people in their own homes and in their own communities, holding people as they face their journey and giving them a voice. We stay positive when people fall and are available to chat and give reassurance when needed.

We are not a referral service but are always happy to discuss and consider supporting someone highlighted to us by another organisation.


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