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Governance & Accountability

Livewell Southwest takes a proactive and accountable approach to governance.

Good governance means meeting our obligations to treat people safely, effectively and in the most appropriate setting. We regularly review our systems, policies and approach to ensure we are identifying and managing risk, and are providing a quality service to the people who have entrusted us with their care.

We are always looking for ways to improve our care, both internally as an organisation and also with independent regulators, such as the Care Quality Commission (CQC). The CQC monitors what we do and identifies areas for improvement – making us accountable.

We have several committees, each of which covers a specific part of our strategy and ensures our services are safe and well led. These are accountable to our Board for delivering these objectives. Each committee includes a designated member of the executive team who is responsible to the chair for delivering the goals within the organisation.

Safety, Quality & Performance committee: Ensures we maintain safe, high-quality services that comply with regulatory requirements and that we provide safe and high-quality accommodation. Geoff Baines is the executive lead for this committee.

Sustainability committee: Works with our partners on delivering a single point of access to services to make it easier for people to get the right care at the right time, makes sure we make the most of digital technology to free-up our staff to provide care and support, and ensures our staff have the right skills and equipment to care for people in their own community. Dave Killoran is the executive lead for this committee.

Workforce committee: Ensures we create a single trusted assessment so people need only tell their story once, regardless of how many services they need, and that we will create meaningful opportunities to help unemployed people return to work. Dawn Slater is the executive lead on this committee.

Executive team:
Michelle Thomas, chief executive
Geoff Baines, deputy chief executive and director of safety and quality
Katherine Chilcott, director of finance
Dr Soni Bhate, medical director
Dawn Slater, director of people and professionalism
Ian Lightley, chief operating officer

Providing consistently exceptional care also requires buy-in from all staff, which is why we encourage each employee to consider our governance to be their responsibility. Engaging staff of all levels in governance helps to ensure we shape our procedures that help them to achieve essential standards of safety and care day by day.

The rules governing adult health and social care changed in 2010, requiring all providers of regulated activities to be registered with the Care Quality Commission (CQC). Livewell Southwest is registered with the CQC to deliver the following regulated activities:


  • Assessment or medical treatment for persons detained under the Mental Health Act 1983
  • Family planning
  • Nursing care
  • Surgical procedures
  • Treatment of disease, disorder or injury
  • Diagnostic and screening procedures

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Mount Gould Hospital
Mount Gould Road

Email: [email protected]
Tel: (01752) 435111