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Care Quality Commission

In April 2010, the regulation of health and adult social care changed. Legislation brought in a new registration system that applies to all regulated health and adult social care services. From April 2010, all health and adult social care providers who provide regulated activities are required by law to be registered with the Care Quality Commission.


What does registration involve?

To continue to be registered with the Care Quality Commission, Livewell Southwest must show that it is meeting new essential standards of quality and safety across all of the regulated activities we provide. There are 28 standards and 16 of these are used by the Care Quality Commission to form a judgement about our compliance. These are the standards that relate most directly to the quality and safety of care.

Everyone working in Livewell Southwest has a responsibility to contribute to the achievement of the essential standards of quality and safety that respect the dignity of people who use our services and protect their rights.



Livewell Southwest has registered the following regulated activities (determined by CQC):


Assessment or medical treatment

for persons detained under the Mental Health Act 1983


Family planning


Nursing care


Surgical procedures


Treatment of disease, disorder or injury


Diagnostic and screening procedures

Our latest CQC report

In 2020 the CQC published their report following an inspection which took place in September – October 2019. Livewell Southwest achieved an overall rating of Good.

Our CQC rating

Livewell Southwest was rated as providing ‘good’ services in a 2016 inspection by the Care Quality Commission. Glenbourne, our acute hospital for adults with mental health problems, and our learning disability service, were both rated as ‘outstanding’. Overall, the report commended our staff for providing great quality and compassionate care.