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First Response 24/7 Helpline

Livewell Southwest’s First Response Service is a 24/7 helpline providing advice, support and signposting for people experience mental health difficulties.

If you feel worried about your mental health or that of a loved one or a friend, you can call the helpline on 0800 923 9323.

Who is this helpline available to?

First Response is available to adults over the age of 18 who are in Plymouth at the time of experiencing a mental health crisis.

You do not need to be an existing service user of Livewell.

Just call us on 0800 923 9323  if you need help 24/7.

This line is also open 24/7 to other health and care professionals and emergency responders such as the police, paramedics and GPs, if they need advice when working with an individual experiencing mental health difficulties or if you’d like to refer someone.


What happens when I call?

Your call will be answered by a mental health practitioner who will be able to listen to your concerns and help you get the support you need.

You might be given advice over the phone or signposted or referred to another of our mental health services or for support from one of our partners.

You might also be offered a virtual consultation via our Livewell Connect app.


What about children and young people?

Any child or young person under the age of 18 in Plymouth experiencing a mental health crisis can contact our 24/7 urgent response line by calling 01752 435122. This number is also available for professionals to call and parents/carers and families concerned about a young person.

What if I live somewhere else in Devon?

If you live elsewhere in Devon, Devon Partnership Trust’s First Response Service can be contacted on freephone 0808 196 8708.

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