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Out of Hours Mental Health Care

Out of Hours Mental Health Care

Out of hours mental health care provision for 18-65 year olds follows different pathways, depending on whether or not a person is already known to mental health services.


Self-referrals of people not known to mental health services – needing an urgent response.

Livewell Southwest’s First Response Service is a 24/7 helpline providing advice, support and signposting for people experiencing mental health difficulties.

If you feel worried about your mental health or that of a loved one or a friend, you can call the helpline on 0800 923 9323.

You can call for help and advice, even if you’re not already known to our services.

Where an emergency response is required due to the nature of the problem it may be appropriate to call 999 for assistance or to attend the Emergency Department at Derriford Hospital.

This link provides other agencies numbers that provide mental health support/helplines.


Mental Health Matters Helpline

Available only for patients with ongoing care from the community mental health team, assertive outreach team, asylum seeker team, complex needs team, community forensic team, community learning disability team and the older people’s mental health service.

5pm – 9am Monday to Friday
24/7 Weekends and Bank holidays

Telephone: 0300 323 0101


Hospital Based Services

Psychiatric Liaison Service

9am – 9pm Monday to Sunday – nurse led service with consultant support
9pm – 9am – Monday to Sunday – Duty mental health junior doctor

Referrals for this service are taken directly from the Emergency Department, MAU, in patient wards but not from GPs.


Posted on

13th April 2018